You press the deposit button, the bank shows the money left, but the balance stays the same — or you try to log in and the screen refuses you. The most common cause is a mismatch between the payment details on your account and the ones used for the transaction, or a routine security block that needs a manual check.

Deposit taken but not showing in your balance

You see the payment marked as sent in your banking app, yet the casino balance has not changed. This often happens when the payment reference is missing or the name on the account differs from the one registered with www.ca-wildz.com.

• The payment is still queued at the provider and has not reached the casino.
• The deposit was sent with a different name or payment method than the one on the account.
• The payment reference or note required by the provider was left blank.
• Your account has a pending security review that pauses crediting.
• The deposit was split into several smaller transfers by the bank.

1. Open your banking history and confirm the exact amount and time of the transfer.
2. Take a screenshot of the completed payment showing the reference number.
3. Return to the casino and refresh the balance after a few minutes.
4. If the balance is still unchanged, open the transaction history in your account.
5. Compare the deposit amount there with the amount in your bank.
6. Check that the name on the payment matches the name on your player profile.
7. If you used a different payment method, note which one it was.
8. Keep the payment confirmation ready before you contact support.
9. Do not send a second deposit until the first one is resolved.
10. Contact support with the screenshot and the reference number if the balance stays empty.

Contact support as soon as you have the payment confirmation and the balance has not updated after a short wait.

Deposit or withdrawal declined because of limits

You see a message that the transaction cannot be completed because it falls outside the allowed limits. The usual reason is that the amount is above or below the range set for your account level.

• The deposit or withdrawal amount is above the maximum allowed for your account.
• The amount is below the minimum accepted by the payment provider.
• You have reached a daily or weekly transaction cap.
• Your account level does not yet allow the requested withdrawal size.
• You are trying to withdraw more than your current playthrough requirement permits.

1. Open the cashier and note the minimum and maximum amounts shown for your chosen method.
2. Reduce or increase your amount to fit inside that range.
3. Check whether a bonus is active and whether it caps the amount you can withdraw.
4. If a bonus is active, complete the required playthrough before requesting a withdrawal.
5. Try a smaller amount first to confirm the method works.
6. If the smaller amount succeeds, the original request was simply too large.
7. Wait for any daily cap to reset before trying again.
8. If your account level is the cause, continue playing to raise it.
9. Contact support if the limits shown do not match what you are trying to send.

Contact support when the amount is clearly inside the displayed range but the transaction is still declined.

Cannot log in or account locked after failed attempts

You enter your details and see an error, or a message that the account is locked after several wrong tries. The most common cause is a mistyped password or username, followed by a security lock that triggers after repeated failures.

• The password or username was typed with a wrong character or case.
• You are using an old password that was changed recently.
• Repeated failed attempts have triggered a temporary lock.
• The account is locked because of a routine security review.
• Your browser is auto-filling outdated credentials.

1. Type your username and password manually instead of using autofill.
2. Check that caps lock is off and the keyboard language is correct.
3. Use the password recovery option if you are unsure of the current password.
4. Follow the reset link sent to your registered email address.
5. Set a new password that you have not used before on this account.
6. Clear the browser cache and cookies, then try again.
7. If the account is locked, wait for the lock period to pass before retrying.
8. Do not keep submitting the form during a lock, as this can extend it.
9. Contact support with your username if the lock does not lift.

Contact support when the password reset does not arrive or the lock remains after the stated wait.

Identity verification stuck or documents rejected

You upload your documents and the status stays pending, or you receive a rejection notice without a clear reason. The usual cause is a photo that is blurry, cropped or shows an expired document.

• The photo is blurry, glared or taken at an angle.
• Part of the document is cut off at the edges.
• The document has expired or the details do not match your profile.
• The proof of address is older than the accepted period.
• The name on the document differs from the name on the account.

1. Take a new photo in a well-lit room with no flash.
2. Place the document on a flat, dark surface and capture all four corners.
3. Check that every line of text is sharp and readable.
4. Confirm that the document is currently valid and not expired.
5. Use a proof of address that shows your name and current address clearly.
6. Upload the files in the format the form accepts, such as JPG or PDF.
7. Remove any passwords or locks from PDF files before uploading.
8. Submit one document at a time and wait for the status to update.
9. If a document is rejected, compare the reason with your new copy before resubmitting.
10. Contact support with the rejection message if the same document is refused twice.

Contact support when your documents are clear and valid but the status has not changed for an unusually long time.

Use the same name, email and payment details everywhere on your account, because most deposit, withdrawal, login and verification problems start with a mismatch between those records.